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DELIVERING W.O.W. SERVICE: PEOPLE WILL FORGET EVERYTHING…EXCEPT HOW YOU MADE THEM FEEL
AND
COMMUNICATION SOLUTIONS: ATTITUDES, BREAKDOWNS & CONFLICT RESOLUTIONS
PRESENTED BY JUDY KAY MAUSOLF
FRIDAY, MARCH 31, 2023
8:30AM - 3:30PM
CATEGORY 3 - 6 CE POINTS
DELIVERING W.O.W. SERVICE: PEOPLE WILL FORGET EVERYTHING…EXCEPT HOW YOU MADE THEM FEEL
MORNING SESSION
Course Outline:
Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! “I’m satisfied” means nothing in today’s world. Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street!
Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision-making processes to create lasting impressions and exceptional experiences. Inspire the enter team to deliver W.O.W. service with more passion and focus!
Learning Objectives:
By the end of the course the clinician will be able to:
COMMUNICATION SOLUTIONS: ATTITUDES, BREAKDOWNS & CONFLICT RESOLUTIONS
AFTERNOON SESSION
Course Outline:
Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing team and patient relationships!
Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Transform attitudes from toxic to tremendous and create a positive environment where everyone looks forward to coming to the office. Judy Kay, communications expert, will share how you can elevate the level of communication in your life!
Learning Objectives:
By the end of the course the clinician will be able to:
Biography:
Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture.
She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of three books; “TA-DAH, Delivering W.O.W. Service, and “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”.
Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie!
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Please note that the Member Portal member portal is to be used by members of Member Portal only. Certain workspaces within the member portal will be tailored for and restricted to certain membership types; access to these areas will be determined and approved by Member Portal staff. The Content that is displayed in your member portal will automatically vary based on your user / membership type.
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Personal information:
Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, and other services with you.
Information collected from your computer or other electronic device:
We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.
Access and choice:
Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific produts and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.
Links to other websites:
Wem may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.
Changes to the privacy policy:
We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.
Unless otherwise specified, event registration refunds are subject to a 25% administrative fee. Each event will have a date beyond which refunds will not be honoured.
By completing purchases with us you agree to have your Credit card and personal information securely stored as part of a payment profile within a 3rd party payment gateway. This securely stored payment profile will be used, when authorized, for automated recurring payments and will allow for easier and faster checkouts. No credit card information is stored within Member365 and all payment data is accessed by way of a secure API. Under no circumstances do we share credit card or personal details.