Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.

{FIRST_NAME}	Adds the recipients First Name.	Use
{LAST_NAME}	Adds the recipients Last Name.	Use
{COMPANY_NAME}	Adds the Company Name.	Use
{PORTAL_NAME}	Adds the application portals name.	Use
{MEMBER_NAME}	Adds the Recipients Membership name.	Use
{SIGNATURE_OPT_IN}	Adds the Opt-in link.	Use
{SIGNATURE_OPT_OUT}	Add the opt-out link.	Use
%signature%	Adds your preferred signature block.	Use
{Event_Start_Date}	Adds the Event's Start Date.(Events Only)	Use
{Event_End_Date}	Adds the Event's End Date.(Events Only)	Use
{Event_Name}	Adds the Event's Name.(Events Only)	Use
{Event_Description}	Adds the Event's Description.(Events Only)	Use
{Online_Training_Description}	Adds the Online Training Description.(Online Training Only)	Use
{Event_Specific_Dates}	Adds the Event's specific dates.(Events Only)	Use
{member_number}	Adds the Membership Number.	Use
{MemberSince}	Adds the Member Since Date.	Use
{CONTACTEMAIL}	Adds the Contact's Email Address.	Use
{CERTIFICATE_NUMBER}	Adds the Contact's Certificate Number	Use
{EVENTLOCATION}	Adds the Event's Location.	Use
{TOTALEVENTCREDITS}	The total number of credits that the contact has earned through the event tickets and workshops.	Use
{ASAPPEARSONBADGE}	Display the text of as appears field in the event setup.	Use
{contact_organization}	Displays the organization name of the contact.	Use
{RENEWALDATE}	Adds the Member Renewal Date in (yyyy-mm-dd).	Use
{MEMBERSHIP_YEAR}	Adds the Member's Membership Year	Use
{RENEWALDATE_MM-DD-YYYY}	Adds the Member Renewal Date in (mm-dd-yyyy).	Use
{LMS_CREDIT}	The number of credits the LMS course is worth for Continuing Education	Use
{COLLECTION_PERIOD_END-DATE_YYYY_MM_DD}	The end date of the CE collection period end date	Use
{LMS_COURSE_COMPLETION_DATE}	The completion date of the LMS course	Use
{INCEPTION_DATE}	Adds the Member Inception Date in (yyyy-mm-dd).	Use
{EVENT_END-DATE_MONTH_YYYY}	Adds Event End Date in Full Month Name and Year Format.(Events Only)	Use
{EVENT_END-DATE_MONTH_YYYY_ADD3}	Adds Event End Date in Full Month Name and Year Format Plus 3 Years.(Events Only)	Use
{WORKSHOP_NAME}	Adds the workshop name (if applicable)	Use
{WORKSHOP_DESCRIPTION}	Adds the workshop description (if applicable)	Use
{WORKSHOP_CREDITS}	Adds the workshop credit for related workshop (if applicable)	Use
{TOTALWORKSHOPCREDITS}	Adds the sum of all workshop credits for related event (if applicable)	Use
{Event_Start_Date_DD-MM-YYYY}	Adds the Event's Start Date in (dd-mm-yyyy).(Events Only)	Use
{Event_End_Date_DD-MM-YYYY}	Adds the Event's End Date in (dd-mm-yyyy).(Events Only)	Use
{RENEWALDATE_DD-MM-YYYY}	Adds the Member Renewal Date in (dd-mm-yyyy).	Use
{RENEWAL_DATE_MONTH_DD_YYYY}	Adds the Member Renewal Date in (Month Dth, yyyy).	Use
{INCEPTIONDATE_DD-MM-YYYY}	Adds the Member Inception Date in (dd-mm-yyyy).	Use

Français

DELIVERING W.O.W. SERVICE: PEOPLE WILL FORGET EVERYTHING…EXCEPT HOW YOU MADE THEM FEEL

AND

COMMUNICATION SOLUTIONS: ATTITUDES, BREAKDOWNS & CONFLICT RESOLUTIONS

PRESENTED BY JUDY KAY MAUSOLF

FRIDAY, MARCH 31, 2023

8:30AM - 3:30PM

CATEGORY 3 - 6 CE POINTS

DELIVERING W.O.W. SERVICE: PEOPLE WILL FORGET EVERYTHING…EXCEPT HOW YOU MADE THEM FEEL

MORNING SESSION

Course Outline:

Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! “I’m satisfied” means nothing in today’s world. Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street!

Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision-making processes to create lasting impressions and exceptional experiences. Inspire the enter team to deliver W.O.W. service with more passion and focus!

Learning Objectives:
By the end of the course the clinician will be able to:

Understand W.O.W. Patient Philosophy;
Illuminate a W.O.W. Decision-Making Process;
Learn techniques to make W.O.W. Impressions;
Recognize essentials of W.O.W. Branding;
Identify how to spot opportunities that create W.O.W. Touch Points; and
Understand W.O.W. Service Standards Concepts

COMMUNICATION SOLUTIONS: ATTITUDES, BREAKDOWNS & CONFLICT RESOLUTIONS

AFTERNOON SESSION

Course Outline:

Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing team and patient relationships!

Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Transform attitudes from toxic to tremendous and create a positive environment where everyone looks forward to coming to the office. Judy Kay, communications expert, will share how you can elevate the level of communication in your life!

Learning Objectives:
By the end of the course the clinician will be able to:

Learn verbal skills to communicate effectively with difficult and different personalities;
Learn steps to address and resolve conflict;
Establish protocols that eliminate gossip;
Identify behaviours that elevate trust and respect;
Discover methods that turn toxic attitudes to tremendous;
Determine behaviours that inspire a culture of appreciation and celebration; and
Learn fundamentals for effective huddles and team meetings.

Biography:

Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture.

She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of three books; “TA-DAH, Delivering W.O.W. Service, and “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”.

Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie!

Requests for refunds will be accepted until Friday, March 24, 2023 after which no refunds will be issued.

Delivering W.O.W. Service: People Will Forget Everything…Except How you Made them Feel AND Communication Solutions: Attitudes, Breakdowns & Conflict Resolutions

March 31, 2023
Ottawa Conference and Event Centre
200 Coventry Road
Canada
K1K 4S3

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